Terms and Conditions
By using or accessing the travel website(s), a subdomain of any such
website(s), any mobile application for such website(s) or any other
website(s) operated by us on which these Terms and Conditions are posted
via a link or otherwise (each referred to herein as a “Site”), you acknowledge and agree that you are subject to
the following terms and conditions, as well as the Privacy Policy, which
also governs your use of the Site, and is incorporated by reference (These
Terms and Conditions with the Privacy Policy shall be referred to as the " Terms"). Please read these Terms carefully, as they
contain important information about limitations of liability and resolution
of disputes through arbitration rather than court.
If you do not fully agree to these Terms and any other terms and conditions
posted or linked to any Site, you are not authorized to access or otherwise
use the Site. Under these Terms, "use" or " access" of the Site specifically includes any direct or
indirect access or use of the Site or any cached version of the Site and
any direct or indirect access or use of any information or content on the
Site, regardless of how obtained and the term "Site"
includes, without limitation, any cached version thereof.
Unless otherwise specified, the entity controlling the Site you are
accessing is referred to herein as “we,” “us” or “our”. The term " you" refers to the user visiting the Site, listing a
property, and/or requesting a reservation on this Site, or our customer
service agents. You should read through all the Terms carefully. The Terms
constitute a legally binding agreement. You are not authorized to use this
Site unless you are at least 18 years of age and able to enter into legally
binding contracts. We do not knowingly collect the information of anyone
under the age of 18. If you arrived on the Site after having been
re-directed or otherwise clicking on another website, you agree that these
Terms shall govern your use of the Site.
1. The Site is a Venue and We are Not a Party to any Rental Agreement
or other Transaction Between Users of the Site.
We urge all users to be responsible about their use of the Site and any
transaction entered into as a result of either listing a property or
renting a property. We do not own or manage, nor can we contract for, any
hotel, apartment, condominium, private home, or vacation rental property
(each, a “property”) listed on a Site. The Site provides
an on-line marketplace to allow owners and property managers who advertise
on the Site (each, a “member”) to offer for rent in a
variety of pricing formats, a specific property to potential renters or
renters (each, a “traveler” and, collectively with a
member, the “users”). "Members" may also include property
owners or managers who originally advertised their properties on another
website and their listings have been redistributed on the Site. We also may
offer online booking or other tools or services to allow users to
communicate with each other and enter into rental agreements or other
transactions.
We are not a party to any rental or other agreement between users. This is
true even if the Site allows you to book a rental or provides other
ancillary products or services, as the Site may facilitate booking a rental
or other tools, services or products, but we are not a party to any rental
or other agreement between users. As a result, any part of an actual or
potential transaction between a traveler and a member, including the
quality, condition, safety or legality of the properties advertised, the
truth or accuracy of the listings (including the content thereof or any
review relating to any traveler or property), the ability of members to
rent a property or the ability of travelers to contract for properties are
solely the responsibility of each user. You acknowledge and agree that you
may be required to enter into one or more separate agreements, waivers or
terms and conditions before making a booking or purchasing a product or
service and we or one of our affiliates may place additional restrictions
on your booking, product or service.
Users agree that they are responsible for, and agree to abide by, all laws,
rules and regulations applicable to their use of the Site, their use of any
tool, service or product offered on the Site and any transaction they enter
into on the Site or in connection with their use of the Site.
Members further agree that they are responsible for and agree to abide by
all laws, rules, ordinances, or regulations applicable to the listing of
their property and the conduct of their business, including but not limited
to any and all laws, rules, ordinances, regulations or other requirements
relating to taxes, credit cards, data and privacy, permits or license
requirements, zoning ordinances, safety compliance and compliance with all
anti-discrimination and fair housing laws, as applicable. Please be aware
that, even though we are not a party to any transaction and assume no
liability for legal or regulatory compliance pertaining to properties
listed on the Site, there may be circumstances where we are nevertheless
legally obligated (as we may determine in our sole discretion) to provide
information to comply with requests from governmental bodies in relation to
investigations, litigation or administrative proceedings, and we may choose
to comply with such obligations in our sole discretion.
Members who accept credit card, banking or other payment information from
travelers agree to properly handle and safeguard all such information in
accordance with applicable legal and regulatory requirements and best
practices.
Although most travel is completed without a serious incident, travel to
some destinations may involve more risk than others. We urge travelers to
research the location they wish to visit and to review travel prohibitions,
warnings, announcements and advisories issued by the United States
Government and other governments before booking. Information from the
United States may be found at: www.state.gov,
www.tsa.gov
, www.dot.gov,www.faa.gov,www.cdc.gov, www.treas.gov/ofac
and www.customs.gov.
While we take certain measures with a goal to assist users to avoid
potentially fraudulent or other illegal activity of which we become aware,
we assume no liability or obligation to take any such measures or actions.
When we provide warnings or messages to users about any such activity, we
do not warrant that such messages are accurate or that such messages will
reach any or all users they should have reached in a timely manner or at
all or that such messages or measures will prevent any harm or otherwise
have any impact.
2. Limited License to Use the Site.
Users are granted a limited, revocable non-exclusive license to access the
Site and the content and services provided on the Site solely for the
purpose of advertising a property, searching for a property, purchasing or
researching (for the purpose of inquiring about purchasing) any of the
products or services offered on any Site, participating in an interactive
area hosted on the Site or for any other purpose clearly stated on a Site,
all in accordance with the Terms. Any use of the Site that is not for one
of these purposes or otherwise in accordance with the Terms or as otherwise
authorized by us in writing is expressly prohibited.
3. Unauthorized Uses of the Site.
The license to use the Site only extends to the uses expressly described
herein. The license to use the Site granted to users in these Terms does
not include any right of collection, aggregation, copying, scraping,
duplication, display or any derivative use of the Site nor any right of use
of data mining, robots, spiders or similar data gathering and extraction
tools without our prior written permission; provided, however, that a
limited exception from the foregoing exclusion is provided to general
purpose internet search engines that use tools to gather information for
the sole purpose of displaying hyperlinks to the Site, provided they each
do so from a stable IP address or range of IP addresses using an easily
identifiable agent and comply with our robots.txt file. “General purpose
internet search engines” do not include a website or search engine or other
service that provides classified listings or property rental
advertisements, or any subset of the same or which is in the business of
providing property rental services or other services that compete with us.
Unauthorized uses of the Site also include, without limitation, those
listed below. You agree not to do any of the following, unless otherwise
previously and specifically agreed to by us:
Any commercial use of the Site or any content on the Site, other than by
members in good standing, or by members under a valid license to software
offered on the Site (a "valid license");
1) Any use of the Site or the tools and services on the Site for the
purpose of booking or soliciting a rental of a property other than a
property listed under a valid subscription or pay-per-booking product;
2) Copy, reproduce, upload, post, display, republish, distribute or
transmit any part of the content in any form whatsoever;
3) Reproduce any portion of the Site on your website or otherwise, using
any device including, but not limited to, use of a frame or border
environment around the Site, or other framing technique to enclose any
portion or aspect of the Site, or mirror or replicate any portion of the
Site;
4) Deep-link to any portion of the Site without our express written
permission;
5) Modify, translate into any language or computer language or create
derivative works from, any content or any part of the Site;
6) Reverse engineer any part of the Site;
7) Sell, offer for sale, transfer or license any portion of the Site in any
form to any third parties;
8) Use the Site and its inquiry or booking functionality other than to
advertise and/or research properties, to make legitimate inquiries to our
members or any other use expressly authorized on the Site;
9) Use the Site to post or transmit information that is in any way false,
fraudulent, or misleading, including making any reservation or inquiry
under false pretenses, or taking any action that may be considered phishing
or that would give rise to criminal or civil liability;
10) Post or transmit any unlawful, threatening, abusive, libelous,
defamatory, obscene, vulgar, indecent, inflammatory, sexually explicit,
pornographic or profane material;
11) Violate, plagiarize or infringe the rights of us or third parties
including, without limitation, copyright, trademark, patent, trade secrets,
rights of publicity or privacy or any other intellectual or proprietary
rights; or
12) Use or access the Site in any way that, in our sole discretion,
adversely affects, or could adversely affect, the performance or function
of the Site or any other system used by us or the Site.
If you are aware of, or experience, any content, activity or communication
through or in connection with the Site that appears to be in violation of
the above restrictions, or in violation of any other provision of these
Terms, we ask that you please inform us by contacting us as set forth under
"Contact Us," below.
4. Proprietary Rights and Downloading of Information from the Site.
The Site and all content and information on the Site are protected by
copyright as a collective work and/or compilation, under applicable U.S.
and international copyright laws and conventions and database rights. You
agree to abide by any and all copyright notices, information or
restrictions contained in or relating to any content on the Site. Copying,
storing or otherwise accessing the Site or any content on the Site other
than for your personal, noncommercial use (other than in accordance with a
valid listing) is expressly prohibited without prior written permission
from us. As part of the rental inquiry or reservation process, for your own
personal, noncommercial use and not for further distribution, you may
download, display and/or print one copy of any portion of the Site. You may
not modify the same, and you must reproduce our copyright notice in the
form displayed on the relevant portion(s) of the Site that you desire to
download, display or print.
5. Your E-mail Address and Data; Our Privacy Policy; Data Transmittal.
When you provide your e-mail address, name or other information to us in
connection with your use or access to the Site, any service or tool
provided on the Site or otherwise, you agree to allow the Site to add your
e-mail address, name or other information provided to our database of
users. You may receive one or more promotional e-mails from either the Site
or a website of one of our affiliates. You are welcome to opt not to
receive such promotional e-mails from the Site or such affiliates’ websites
at any time. Please review our Privacy Policy for more information
regarding our email and other data collection practices and safeguards, and
how to opt not to receive such emails. Your use of the Site signifies your
acknowledgment of, and agreement with, our Privacy Policy. We adhere to
strong principles of privacy. You agree that we may access and use your
user-contributed content in accordance with these Terms or our Privacy
Policy and we agree that we will only disclose your user-contributed
content in accordance with these Terms and our Privacy Policy.
6. Identity Verification.
User verification on the Internet is difficult and we cannot, and do not,
assume any responsibility for, the confirmation of each user's purported
identity. We further encourage you to take other reasonable measures to
assure yourself of the other person’s identity and, for travelers, of the
property and relevant details of your booking or proposed booking.
You agree to (i) keep your password and online ID for both your account
with us and your email account secure and strictly confidential, providing
it only to authorized users of your accounts, (ii) instruct each person to
whom you give your online ID and password that he or she is not to disclose
it to any unauthorized person, (iii) notify us immediately and select a new
online ID and password if you believe your password for either your account
with us or your email account may have become known to an unauthorized
person, and (iv) notify us immediately if you are contacted by anyone
requesting your online ID and password. Further, if we suspect any
unauthorized access to your account, upon our request, you agree to
promptly change your ID and password and take any other related action as
we may reasonably request.
We discourage you from giving anyone access to your online ID and password
for your account with us and your email account. However, if you do give
someone your online ID and online password, or if you fail to adequately
safeguard such information, you are responsible for any and all
transactions that the person performs while using your account with us
and/or your email account, even those transactions that are fraudulent or
that you did not intend or want performed.
EACH USER ACKNOWLEDGES AND AGREES THAT: (1) WE WILL NOT HAVE ANY LIABILITY
TO ANY USER FOR ANY UNAUTHORIZED TRANSACTION MADE USING ANY USER’S ID OR
PASSWORD; AND (2) THE UNAUTHORIZED USE OF YOUR ONLINE ID AND PASSWORD FOR
YOUR ACCOUNT OR YOUR EMAIL ACCOUNT COULD CAUSE YOU TO INCUR LIABILITY TO
BOTH US AND OTHER USERS.
Further, we may, without notice to you, suspend or cancel your account at
any time even without receiving notice from you if we suspect, in our sole
discretion, that your account with us or your email account is being used
in an unauthorized or fraudulent manner.
7. Limitations on Communications and Use of Other Users’ Information;
No Spam.
You agree that, with respect to other users' personal information that you
obtain directly or indirectly from or through the Site or through any
Site-related communication, transaction or software, we have granted to you
a license to use such information only for: (i) Site-related communications
that are not unsolicited commercial messages, (ii) using services offered
through the Site, and (iii) inquiring about or otherwise facilitating a
financial transaction between you and the other user related to the purpose
of the Site (such as inquiring about or booking a property or charging a
personal credit card). Any other purpose will require express permission
from the user. You may not use any such information for any unlawful
purpose or with any unlawful intent.
In all cases, you must give users an opportunity to remove their
information from your address book or database or other records and a
chance to review what information you have collected about them. In
addition, under no circumstances, except as defined in this provision, may
you disclose personal information about another user to any third party
without the consent of the other user. You agree that other users may use
your personal information to communicate with you in accordance with this
provision. Further, you agree that you will protect other users’ personal
information with the same degree of care that you protect your own
confidential information (using at minimum a reasonable standard of care),
and you assume all liability for the misuse, loss or unauthorized transfer
of such information.
We do not tolerate spam or unsolicited commercial electronic communications
of any kind. Therefore, without limiting the foregoing, you are not
licensed to add a Site user, even a user who has rented a short-term
property from you or to you, to your mailing list (email or physical mail)
without the user's express consent. You may not use any tool or service on
the Site to send spam or unsolicited commercial electronic communications
of any kind or in any other way that would violate these Terms.
8. Responsibility for Property Listings, Reviews and Other
User-contributed content; Participation in Interactive Forums.
We have no duty to pre-screen content posted on the Site by members,
travelers or other users, whether directly contributed by the user or
contributed by us or a third party on behalf of the user (including,
without limitation, property listings, reviews of a property or a traveler,
participation in an interactive community, forum or blog (each an “Interactive Forum”) or any other content provided by a
user to the Site), (collectively, “user-contributed content”). We are not responsible for
user-contributed content. “User-contributed content” also
includes information that a user or any other person provided to a third
party website or mobile application that is then provided to our Site by a
tool we offer or any other exchange of user-contributed content we have
authorized.
We reserve the right to decline to permit the posting on the Site of or to
remove from the Site any user-contributed content that fails to meet our
internal guidelines, as determined solely by us, any other guidelines
posted on a Site or if it otherwise violates these Terms, each as
determined in our discretion. We may also remove user-contributed content
if it is brought to our attention, such as by notice given to us by a user
or any third party that any part of these Terms, or any other requirements
governing the posting of such content, have been apparently breached in
respect of such content, as determined in our discretion. Finally, we
reserve the right, but do not assume the obligation, to edit a member’s
content or user-contributed content in a non-substantive manner solely to
cause the content to comply with internal guidelines or formatting
requirements or to provide services to members to create or improve
listings (such as translation services), in accordance with information we
have about the property listed. Users remain responsible for reviewing
their user-contributed content to ensure it is accurate and not misleading.
At a minimum, user-contributed content must (as determined by us in our
discretion):
1) not infringe anyone's rights, including but limited to copyright and
rights of publicity and privacy, violate the law or otherwise be
inappropriate; 2) not include personal information of another that can be
used to identify or contact any person; 3) not include unsolicited
promotional content, advertising, political campaigns, contests, raffles or
solicitations; 4) be directly related to the Site, business service,
product or forum where the content is submitted; 5) not be obscene,
abusive, discriminatory or illegal; or 6) not be false or misleading.
All listings on the Site are the sole responsibility of the member (who may
be the owner or a property manager or duly authorized agent of the owner)
and we specifically disclaim any and all liability arising from the alleged
accuracy of the listings, reviews or any alleged breaches of contract on a
user's part. Members are solely responsible for keeping their property
information up-to-date on the Site, including, but not limited to, any and
all representations about any property, its amenities, location, price and
its availability for a specific date or range of dates. We do not represent
or warrant that any of the copy, content, traveler or property reviews,
guest book entries, property location, suitability, pricing or availability
information published on the Site is accurate or up-to-date even in the
case where travelers have searched for specific dates or types of
properties.
We also may from time to time create new descriptions or otherwise change
the location or geographic descriptions we use to identify properties in
their listings and search results. Consequently, we may change the location
or geographic description associated with any property listing at any time
without notice. However, we assume no responsibility to verify property
listing content or the accuracy of the location. Members are solely
responsible for ensuring the accuracy of location, geographic and other
content and location or geographic descriptions and agree to promptly
correct (or contact us to correct) any inaccuracy and travelers are solely
responsible for verifying the accuracy of such content and descriptions.
All other user-contributed content is the sole responsibility of the user
who contributed such content, whether such user contributed the content
directly or through a third-party website. Users are solely responsible for
their user-contributed content and we specifically disclaim all liability
for user-contributed content. The user represents and warrants that the
user owns or otherwise controls and has all necessary legal rights to the
user’s submission and the name or other identifier used in connection with
such submission including, but not limited to, all the rights necessary to
provide, post, upload, input or submit the user-contributed content. We
reserve the right to request a proof of ownership or permission, and to
refuse to post user generated content without such proof or if such proof
is, in our sole discretion, insufficient.
By submitting or authorizing user-contributed content, you grant to us and
our affiliates a perpetual, worldwide, irrevocable, unrestricted,
non-exclusive, royalty-free and fully paid-up license to use, copy,
license, sublicense (through multiple tiers), adapt, distribute, display,
publicly perform, reproduce, transmit, modify, edit and otherwise exploit
the copy, the photographs and the likenesses (if any) of any of your
user-contributed content, in connection with our business or the business
of our affiliates. Notwithstanding the foregoing, following the termination
or expiration of a listing, we will not continue to display the
user-contributed content that was displayed in such listing.
You further grant us and our affiliates the ability to register copyright
in and protect the user-contributed content, including the images, copy,
and content available via any member’s listing, from the unauthorized use
of the user-contributed content by unaffiliated third parties who may, from
time to time, attempt to pirate such information via electronic or other
means. This includes, but is not limited to, the right to file suit to seek
injunctive relief to protect such material on behalf of and in your name.
You further agree to appear and assist us—at our expense and control—with
protecting such copyrighted material from unauthorized redistribution.
You agree that we may sublicense all the rights granted to us under these
Terms to one or more third parties we may contract with to display all or
part of the member’s property listing or otherwise provide promotional or
other services related to our business. In the event that you retain any
rights of attribution, integrity or any other moral rights in any
user-contributed content, you hereby waive your right to assert these or to
require that any personally identifying information be used in connection
with the user-contributed content or any derivative works thereof and
affirm that you have no objection to the publication, use, modification,
deletion or exploitation of the user-contributed content by us or our
affiliates.
9. Social Media or Third-Party Websites.
If the Site offers a tool or service that allows us to access or use any
profile or other information about you that you have provided to Facebook
or another third-party website (each a “Social Media Site”) and you decide
to use such tool or service, you acknowledge and agree that:
1) The information or content that is a part of your Social Media Site
profile, which you have designated as “public” (or a similar designation)
(with such information or content and referred to herein as “Social Media Content”), may be accessed and used by us in
connection with the Site; 2) The Social Media Content will be considered
user-generated content under these Terms and both you and we shall have the
same rights and responsibilities as you that we have with respect to
user-generated content under these Terms; 3) In the event that the Social
Media Content was for any reason misclassified with a public or similar
designation or is otherwise inaccurate or to which you do not agree with
for any reason, you agree to work with the Social Media Site to make any
changes or resolve any disputes and acknowledge that we will not be able to
provide you with recourse; and 4) The operation of your profile and account
with and on the Social Media Site shall continue to be governed by the
terms and conditions and privacy policy of such Social Media Site.
10. Translations and Maps.
If any user-contributed content created by members or users is translated
for display on the Site or any site of any affiliate, we cannot guarantee
the accuracy or quality of such translation and the user is solely
responsible for the review, verification and accuracy of such translation.
Maps provided on the Site that are provided by Google are subject to the
Google Maps terms and conditions located at:
http://www.google.com/intl/en_us/help/terms_maps.html
.
11. Unsolicited Ideas and Feedback.
From time to time, users submit to us ideas or suggestions pertaining to
our business, such as ideas for new or improved products or technologies,
website or tool enhancements, processes, materials, marketing plans or new
product names. We are under no obligation to review or consider them. If
you choose to submit any ideas, original creative artwork, suggestions or
other works (“submissions”) in any form to us, then
regardless of what you say, write or provide to us in connection with your
submissions, the following terms shall apply. The sole purpose of this
policy is to avoid potential misunderstandings or disputes in the event
that any part of our business, such as our products, websites, technologies
or marketing strategies, seems similar to any of your submissions. If you
provide any submissions to us, you agree that: (i) your submission and its
contents will automatically become our property, without any compensation
to you; (ii) we may use or redistribute any such submission and its
contents for any purpose and in any way; (iii) there is no obligation for
us to review any submission; and (iv) there is no obligation to keep any
submission confidential.
We welcome your feedback regarding many areas of our business. Please
provide only specific feedback on our Site and services. Keep in mind that
we assume no obligation to keep any feedback you provide confidential and
we reserve the right to use or disclose such information in any manner.
12. Links to Third-Party Sites.
This Site may contain links and pointers to other Internet sites, resources
and sponsors of the Site. Links to and from the Site to other third-party
sites, maintained by third parties, do not constitute an endorsement by us
of any third parties, the third-party sites or the contents thereof. We may
also provide tools to allow interaction between the Site and a third-party
site, such as a Social Media Site. We are not responsible in any way for
such third-party sites or resources and your use of such sites and
resources will not be governed by these Terms.
13. Limitation of Liability.
IN NO EVENT WILL WE, OR OUR SUBSIDIARIES, AFFILIATES, OFFICERS,
DIRECTORS, CONSULTANTS, AGENTS AND/OR EMPLOYEES, OR ANY THIRD-PARTY
PROVIDER OF A SERVICE OR TOOL OFFERED ON ANY SITE, BE LIABLE FOR ANY
LOST PROFITS OR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR
PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM (A) OUR
SITE, (B) THESE TERMS, (C) ANY BREACH OF THESE TERMS BY YOU OR A THIRD
PARTY, (D) USE OF THE SITE, TOOLS OR SERVICES WE PROVIDE, OR ANY THIRD
PARTY PROVIDER PROVIDES, RELATED TO THE BUSINESS WE OPERATE ON THE
SITE, BY YOU OR ANY THIRD PARTY (E) ANY USER-CONTRIBUTED CONTENT, (F)
INTERACTION BETWEEN OUR SITE AND ANY THIRD PARTY SITE, INCLUDING
WITHOUT LIMITATION A SOCIAL MEDIA SITE, FACILITATED BY A TOOL OR
SERVICE ON OUR SITE AND/OR (G) ANY ACTUAL OR ATTEMPTED COMMUNICATION OR
TRANSACTION, INCLUDING WITHOUT LIMITATION, ANY PAYMENT TRANSACTION
(EVEN IF WE OR ANY THIRD PARTY PROVIDER RECEIVES A FEE IN CONNECTION
THEREWITH) BETWEEN USERS, IN EACH CASE, EVEN IF WE HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS AND EXCLUSIONS APPLY
WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM (1) BREACH OF
CONTRACT, (2) BREACH OF WARRANTY, (3) STRICT LIABILITY, (4) TORT, (5)
NEGLIGENCE, OR (6) ANY OTHER CAUSE OF ACTION, TO THE MAXIMUM EXTENT
SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW.
IF YOU ARE DISSATISFIED WITH THE SITE, YOU DO NOT AGREE WITH ANY PART
OF THE TERMS, OR HAVE ANY OTHER DISPUTE OR CLAIM WITH OR AGAINST US,
ANY THIRD PARTY PROVIDER, OR ANY USER OF THE SITE WITH RESPECT TO THESE
TERMS OR THE SITE, THEN YOUR SOLE AND EXCLUSIVE REMEDY AGAINST US IS TO
DISCONTINUE USING THE SITE. IN ALL EVENTS, OUR LIABILITY TO YOU OR ANY
THIRD PARTY IN ANY CIRCUMSTANCE ARISING OUT OF OR IN CONNECTION WITH
THE SITE IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES YOU PAY TO
US IN THE TWELVE MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY OR
(B) $100.00 IN THE AGGREGATE FOR ALL CLAIMS.
14. Disclaimers.
THE SITE, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS AND
INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED
"AS IS." TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE MAKE NO
REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER FOR THE CONTENT ON
THE SITE OR THE MATERIALS, INFORMATION AND FUNCTIONS MADE ACCESSIBLE BY
THE SOFTWARE USED ON OR ACCESSED THROUGH THE SITE, FOR ANY PRODUCTS OR
SERVICES OR HYPERTEXT LINKS TO THIRD PARTIES OR FOR ANY BREACH OF
SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION
THROUGH THE SITE OR ANY LINKED SITE, EVEN IF WE BECOME AWARE OF ANY
SUCH BREACHES. FURTHER, WE EXPRESSLY DISCLAIM ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, NON-INFRINGEMENT,
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ACCURACY. WE DO
NOT WARRANT THAT THE FUNCTIONS CONTAINED ON THE SITE OR ANY MATERIALS
OR CONTENT CONTAINED THEREIN WILL BE UNINTERRUPTED OR ERROR FREE, THAT
DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES IT
AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU
ACKNOWLEDGE AND AGREE THAT ANY TRANSMISSION TO AND FROM THIS SITE IS
NOT CONFIDENTIAL AND YOUR COMMUNICATIONS OR USER-CONTRIBUTED CONTENT
MAY BE READ OR INTERCEPTED BY OTHERS. YOU FURTHER ACKNOWLEDGE AND AGREE
THAT BY SUBMITTING COMMUNICATIONS OR USER-CONTRIBUTED CONTENT TO US AND
BY POSTING INFORMATION ON THE SITE, INCLUDING PROPERTY LISTINGS, NO
CONFIDENTIAL, FIDUCIARY, CONTRACTUALLY IMPLIED OR OTHER RELATIONSHIP IS
CREATED BETWEEN YOU AND US OTHER THAN PURSUANT TO THESE TERMS.
YOU ACKNOWLEDGE AND AGREE THAT YOU WILL NOT HOLD OR SEEK TO HOLD US OR
ANY THIRD PARTY PROVIDER RESPONSIBLE FOR THE CONTENT PROVIDED BY ANY
USER, INCLUDING, WITHOUT LIMITATION, ANY TRANSLATION THEREOF, AND YOU
FURTHER ACKNOWLEDGE AND AGREE THAT WE ARE NOT A PARTY TO ANY
TRANSACTION BETWEEN USERS OF THE SITE. WE HAVE NO CONTROL OVER AND DO
NOT GUARANTEE (OTHER THAN PURSUANT TO ANY GUARANTEE THAT MAY BE OFFERED
ON THE SITE) THE SAFETY OF ANY TRANSACTION, PROPERTY OR THE TRUTH OR
ACCURACY OF ANY LISTING OR OTHER CONTENT PROVIDED ON THE SITE.
YOU FURTHER ACKNOWLEDGE THAT BY DISPLAYING INFORMATION OR LISTINGS IN
PARTICULAR DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO
SUCH DESTINATIONS IS WITHOUT RISK AND ARE NOT LIABLE FOR DAMAGES WITH
RESPECT TO TRAVEL TO ANY DESTINATION.
15. Release; Indemnification.
IN THE EVENT THAT YOU HAVE A DISPUTE WITH ONE OR MORE OTHER USERS OF
THE SITE (INCLUDING, WITHOUT LIMITATION, ANY DISPUTE BETWEEN USERS
REGARDING ANY TRANSACTION OR USER-CONTRIBUTED CONTENT) OR ANY THIRD
PARTY PROVIDER OR ANY THIRD PARTY WEBSITE THAT MAY BE LINKED TO OR FROM
OR OTHERWISE INTERACT WITH THE SITE, INCLUDING WITHOUT LIMITATION ANY
SOCIAL MEDIA SITE, YOU HEREBY AGREE TO RELEASE, REMISE AND FOREVER
DISCHARGE US, OUR RESPECTIVE AGENTS, DIRECTORS, OFFICERS, EMPLOYEES,
AND ALL OTHER RELATED PERSONS OR ENTITIES FROM ANY AND ALL MANNER OF
RIGHTS, CLAIMS, COMPLAINTS, DEMANDS, CAUSES OF ACTION, PROCEEDINGS,
LIABILITIES, OBLIGATIONS, LEGAL FEES, COSTS, AND DISBURSEMENTS OF ANY
NATURE WHATSOEVER, WHETHER KNOWN OR UNKNOWN, WHICH NOW OR HEREAFTER
ARISE FROM, RELATE TO, OR ARE CONNECTED WITH SUCH DISPUTE AND/OR YOUR
USE OF THE SITE.
IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE
SECTION 1542, WHICH SAYS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS
WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT
THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM MUST HAVE
MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.”
YOU HEREBY AGREE TO INDEMNIFY, DEFEND AND HOLD US HARMLESS FROM AND
AGAINST ANY AND ALL LIABILITY AND COSTS INCURRED BY THE INDEMNIFIED
PARTIES IN CONNECTION WITH ANY CLAIM ARISING OUT OF YOUR USE OF THE
SITE OR OTHERWISE RELATING TO THE BUSINESS WE CONDUCT ON THE SITE
(INCLUDING, WITHOUT LIMITATION, ANY POTENTIAL OR ACTUAL COMMUNICATION,
TRANSACTION OR DISPUTE BETWEEN YOU AND ANY OTHER USER OR THIRD PARTY),
ANY CONTENT POSTED BY YOU OR ON YOUR BEHALF OR POSTED BY OTHER USERS OF
YOUR ACCOUNT TO THE SITE, ANY USE OF ANY TOOL OR SERVICE PROVIDED BY A
THIRD PARTY PROVIDER, ANY USE OF A TOOL OR SERVICE OFFERED BY US THAT
INTERACTS WITH A THIRD PARTY WEBSITE, INCLUDING WITHTOUT LIMITATION ANY
SOCIAL MEDIA SITE OR ANY BREACH BY YOU OF THESE TERMS OR THE
REPRESENTATIONS, WARRANTIES AND COVENANTS MADE BY YOU HEREIN, INCLUDING
WITHOUT LIMITATION, ATTORNEYS' FEES AND COSTS. YOU SHALL COOPERATE AS
FULLY AS REASONABLY REQUIRED IN THE DEFENSE OF ANY CLAIM.
WE RESERVE THE RIGHT, AT OUR OWN EXPENSE, TO ASSUME THE EXCLUSIVE
DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION
BY YOU AND YOU SHALL NOT IN ANY EVENT SETTLE ANY MATTER WITHOUT OUR
WRITTEN CONSENT.
16. Disputes; Arbitration.
Our right to amend these Terms, in whole or in part, at any time as set
forth below does not apply to this "Disputes; Arbitration" section. The
version of this “Disputes; Arbitration” section in effect on the date you
last accepted the Terms controls. We are committed to customer
satisfaction, so if you have a problem or dispute, we will try to resolve
your concerns. But if we are unsuccessful, you may pursue claims as
explained in this section. You agree to give us an opportunity to resolve
any disputes or claims relating in any way to the Site, any dealings with
our customer experience agents, any services or products provided, any
representations made by us, or our Privacy Policy (“Claims
”) by contacting us. If we are unable to resolve your Claims within 60
days, you may seek relief through arbitration or in small claims court, as
set forth below.
Any and all Claims will be resolved by binding arbitration, rather than
in court,
except you may assert Claims on an individual basis in small claims court
if they qualify. This includes any Claims you assert against us, our
subsidiaries, users or any companies offering products or services through
us (which are beneficiaries of this arbitration agreement). This also
includes any Claims that arose before you accepted these Terms, regardless
of whether prior versions of the Terms required arbitration.
There is no judge or jury in arbitration, and court review of an
arbitration award is limited. However, an arbitrator can award on an
individual basis the same damages and relief as a court (including
statutory damages, attorneys’ fees and costs), and must follow and
enforce these Terms as a court would.
Arbitrations will be conducted by the American Arbitration Association
(AAA) under its rules, including the AAA Arbitration Consumer Rules
(together, the “AAA Rules”). Payment of all filing, administration and
arbitrator fees will be governed by the AAA's rules, except as provided in
this section. If your total Claims seek less than $10,000, we will
reimburse you for filing fees you pay to the AAA and will pay arbitrator’s
fees. You may choose to have an arbitration conducted by telephone, based
on written submissions, or in person in the state where you live or at
another mutually agreed upon location.
By agreeing to arbitration under the AAA Rules, the parties agree, among
other things, that the arbitrator, and not any federal, state, or local
court or agency, shall have the exclusive power to rule on any objections
with respect to the existence, scope, or validity of the arbitration
agreement or to the arbitrability of any claim or counterclaim
To begin an arbitration proceeding, the AAA's rules and filing instructions
are available at www.adr.org or by calling
1-800-778-7879.
Any and all proceedings to resolve Claims will be conducted only on an
individual basis and not in a class, consolidated or representative
action.
If for any reason a Claim proceeds in court rather than in arbitration we each waive any right to a jury trial. The Federal
Arbitration Act and federal arbitration law apply to these Terms. An
arbitration decision may be confirmed by any court with competent
jurisdiction.
17. Additional Terms and Conditions Applicable to Online Booking.
In addition to being bound by the other terms set forth herein, users and
members who use the Site or any other tool provided by us or a third-party
provider on the Site enabling users to book and/or pay for the rental of
properties online on one or more of the Sites (collectively, the “Reservation Services”) are also bound by the following
terms, which are in addition to any other terms applicable in connection
with using the Site. In addition, if such Reservation Services include
payment or other services provided by a third-party provider, such services
are subject to the additional terms and conditions and privacy policies of
such third-party providers.
We provide Reservation Services to manage inquiries, quotes, and rental
agreements and to allow for payments to be made relating to the rental.
Please review the following terms and the terms and conditions of any
third-party provider carefully. If you do not agree to these or such
third-party provider’s terms, you have no right to obtain information from
or otherwise continue using our Reservation Services. Failure to use our
Reservation Services in accordance with the following terms of use may
subject you to severe civil and criminal penalties and other liability.
By utilizing a rental agreement as part of the Reservation Services or
otherwise displaying terms relating to the rental as part of the online
booking process (including such terms that we may require), the traveler
and member each agree to the terms and conditions set forth in the rental
agreement or other such terms displayed in the booking process (including
without limitation the cancellation refund policy) effective as of the date
that the user indicates acceptance of the booking or rental agreement, as
applicable. You hereby acknowledge and agree that (i) you are fully
responsible for such terms and conditions, (ii) any rental agreement used
(or other online booking tool on the Site) by either party, is used solely
at their own risk and expense, (iii) nothing contained in the Reservation
Services, these Terms or any sample rental agreement is a substitute for
the advice of an attorney and (iv) that you have been hereby advised to
obtain local legal counsel to prepare, review and revise as necessary any
rental agreements to ensure compliance with federal, state and local law
and their particular circumstances, and to revise the rental agreement as
necessary to accurately represent the property, rules, features, etc.
There are some members, typically property managers, who use software
provided by a third party. Such software (“Other Reservation Services”) may be governed by terms
provided by the third parties or members making such Other Reservation
Services available. Users who use such Other Reservation Services are
responsible for complying with such terms in addition to our Terms.
18. Responsibility for Property and Traveler Liability.
Users are solely responsible for obtaining insurance coverage sufficient to
protect their properties and guests or their trip, as applicable. Members
agree that they have or will obtain the appropriate insurance coverage
sufficient to cover the rental of the properties they list on the Site
before the arrival of their traveler and will maintain adequate insurance
coverage through the departure date of any traveler they have obtained via
our Site. Further, members agree to provide us with copies of relevant
proof of coverage upon request.
By utilizing and/or purchasing Property Damage Protection you agree to the
terms and conditions under the Property Damage Protection plan, acknowledge
that you understand that certain policy restrictions apply, and agree that
Property Damage Protection may be included in the rental in lieu of or in
addition to a security deposit. Members further acknowledge and agree to
choose the plan level with the appropriate level of coverage needed for
each property and that they will offer that same plan level to all users
agreeing to rent the property.
By utilizing and/or purchasing Cancellation Protection, you agree to the
terms and conditions under the plan and acknowledge that certain policy
restrictions apply.
19. GENERAL
These Terms are governed by the Federal Arbitration Act, 9 U.S.C. § 1 et
seq. (“FAA”), AAA Rules, federal arbitration law, and for U.S. residents,
the laws of the state in which you reside (as determined by the billing
address you have provided us), without regard to conflict of laws
principles. It is the intent of the parties that the FAA and AAA Rules
shall preempt all state laws to the fullest extent permitted by law.
Our relationship is that of independent contractors, and no agency,
partnership, joint venture, employee-employer or franchiser-franchisee
relations is intended or created by these Terms or your use of the Site.
When we need to send you notice, it will be sent to the email address you
provide to the Site during the registration or booking or inquiry process
or as later updated in your account (if applicable). Notice shall be deemed
given upon receipt or 24 hours after an email is sent, unless the sending
party is notified that the email address is invalid. Alternatively, we may
give you notice by certified mail, postage prepaid and return receipt
requested, to any physical address provided to us during the registration
process or as later updated in your account (if applicable). Notice shall
be deemed given three days after the date of mailing to a physical address
and one day after mailing to an electronic address.
We may change, suspend or discontinue any aspect of the Site at any time,
including the availability of any Site features, database or content. We
may also impose limits on certain features or services or restrict your
access to parts or the entire Site without notice or liability. This
version of the Terms became effective on the date set forth above and this
version amends the version effective before such date. We reserve the
right, in our sole discretion, to amend these Terms, in whole or in part,
at any time. Notification of any amendment will be posted on the Site by
the indication of the last amendment date at the top of these Terms and
will be effective immediately. When members renew subscriptions, the terms
in effect at the time of renewal will govern, provided that such terms may
change as described above.
We also reserve the right, in our sole discretion and from time to time, to
offer programs, products or services with unique terms and conditions that
are separate from and may supersede or supplement in certain respects these
Terms. In such cases, your use of the Site with respect to such special
program is governed by these Terms together with the terms and conditions
of such program, product or service. We reserve the right, but assume no
obligation, to agree to different or conflicting terms and conditions with
respect to any user. Any such terms and conditions will not be enforceable
unless specifically agreed to by us.
The types of products and services (including the features, terms and
operation thereof) offered at any time are subject to the descriptions
displayed at the time of use and/or purchase and are subject to change
without notice or approval. We further reserve the right to offer
additional products, services or features for purchase at any time.
We do not separately file the Terms entered into by each user of the Site.
Please make a copy of these Terms for your records by printing and/or
saving a copy of the Terms on your personal computer. We may immediately
terminate any user’s access to or use of the Site due to such user’s breach
of these Terms or any other unauthorized use of the Site. However, we do
not guarantee that we will take action against all breaches of these Terms.
Our failure to take immediate action with respect to a breach by you or
others does not waive our right to act with respect to such breach or any
other breach.
Headings in these Terms are for reference only and do not limit the scope
or extent of such section. In the event of any conflict between these Terms
and any other terms and conditions applicable to a product, tool or service
offered on the Site, the Terms herein shall prevail. If any portion of
these Terms is found to be invalid or unenforceable by any court of
competent jurisdiction, the other provisions of these Terms shall remain in
full force and effect. Further, any provision of these Terms held invalid
or unenforceable only in part or degree will remain in full force and
effect to the extent not held invalid or unenforceable.
We may assign these Terms in our sole discretion. Users must obtain our
prior written consent to assign these Terms, which may be granted or
withheld by us in our sole discretion. We are committed to an inclusive
marketplace built on a foundation of trust and respect. Our platform is
open to travelers, owners, and property-managers of every race, color,
religion, national origin, ancestry, sex, gender identity, sexual
orientation, and marital status. We expect all users to demonstrate respect
and tolerance in all interactions with other users—both online and
off-line—and we reserve the right to remove anyone from our marketplace who
fails to abide by these principles.
Last updated: July 1, 2018